Write a observe . If you dont leave behind a tip (or eventide if you do), committal to writing a give thanks-you banknote to your housekeeper is one way of sharing your appreciation . You let no mind how much a mention agency to them, says Ed Bell, theater director of housekeeping at a Westin near Chicago . A give thanks-you line gos so far, because their job is unthankful for what they do.
In a recent global study conducted by Revinate, 68% of travellers aforementioned they would feel more comfortable reversive to a hotel they’ve stayed at earlier . Many of the highest value guests in the reality have already stayed at your hotel . These take over guests are cheaper to land back to your property and tend to pass more than new visitors . Revinate’s survey besides found that repetition guests drop 67% more during their stay than new nodes . This attractive pool of potential customers is sitting in your guest database and we’ll walk through how to attract them.
For example, if youre staying at a Las Vegas hotel, you mightiness want to leave alone casino fries or an electronic slot machine coupon as a tip for housework, but state gambling regulations forbid housekeepers from accepting them . Further, some hotels wealthy person strict no-play policies for their staff, which places housekeepers in a difficult position when redeeming vouchers or cassino chips for cash.
On millennials . Not only are they the one’s about in all likelihood discovering you on Instagram or lusting over the influencers who are enjoying your hotel, but they’re likewise the about comfortably-traveled demographic . They travel A LOT . And the best part ? They’re as well willing to pay thomas more than any other age group . In fact, research proposes that they would kind of pay for a luxury room (rather at a discounted price) over a budget room for the simple reason that luxury rooms are sir thomas more Instagram-worthy . What behaves this intend for you ? Social media is no yearner an after thought of your marketing strategy – it IS your strategy.
