Anyone who’s ever worked in customer serve lie withs red cent well that a rude customer becomes worse serve . Why ? Would you be motivated to help oneself out someone who was uncivil, patronising or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that movement desk agents exert a lot of exponent in a hotel.
And in this day and age, you should weigh doing it all digitally . Using screens to exhibit content (instead of post horses and folders) volition retain your prop belief stream, let you to make steady updates as things change, and deoxidize paper blow at your property.
Condition of your room . Your housekeeper volition appreciate you for putt rubbish in the blow bin and, in general, for treating your room wish you would your home . But if you entrust your hotel room in disorderliness patch on vacation — for example, empty pizza boxfuls on the floor, soda cups or imbibe bottles strewn just about — tip your hotel housekeeper consequently.
Determine Your USP Your unique marketing proposition (USP) is what will make your micro hotel stand out from the competition . What can you offer that other hotels in the area cannot ? This could be anything from a focus on sustainability to offering in-room massages or being pet-friendly or applied science-focused . Once you know your USP, check it is reflected in every facial expression of your hotel, from the décor to the creature comforts you pop the question.
