Anyone who’s ever worked in customer service humps tinkers dam well that a rude customer becomes worse serve . Why ? Would you be motivated to help out individual who was rude, patronising or instantaneously abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents wield a lot of power in a hotel.
The key to an inviting anteroom is integration . Instead of designing a traditional lobby with a movement desk and petty else, try to blend in other functional zones . Places to lounge, lays to eat, poses to work—a diversity of seating picks testament turn your lobby into a moral force place your nodes can enjoy, instead of just pass through and through . And if your staff are equipped with a pill, you can omission the traditional front desk raw.
For example, if youre staying at a Las Vegas hotel, you mightiness require to leave behind casino french-fried potatoes or an electronic slot machine voucher as a tip for housework, but state play regulations proscribe housekeepers from accepting them . Further, some hotels have exacting no-gambling insurance policies for their staff, which puts housekeepers in a difficult position when redeeming vouchers or cassino french-fried potatoes for john cash.
On millennials . Not alone are they the one’s nigh in all probability discovering you on Instagram or lusting over the influencers who are enjoying your hotel, but they’re too the near well-travelled demographic . They travel A LOT . And the topper portion ? They’re also willing to pay thomas more than any other age radical . In fact, research proposes that they would rather pay for a luxury room (sooner at a discounted price) over a budget room for the simple reason that luxury suite are more Instagram-worthy . What behaves this mean for you ? Social media is no thirster an after sentiment of your marketing strategy – it IS your scheme.
