Check -in is too where hotels should apprize you of additional fees not included in the room rate, such as resort fees (and dont get us started on that boondoggle) and charges for fitness center access, parking, pets, or towels . Again, most of these fees should be listed on the hotel’s site at the time of engagement, but it’s always a good thought to review the duplicates at the begin of your stay.
The lobby is one of the well-nigh crucial spaces of a lodging operation . Whether they’re checking in, checking out, or waiting to meet acquaintances, every guest passes time there . It’s where they form their number one and live impressions of your prop . So ensuring optimum aim and functionality should be a antecedency . Here are our top tops for making the about out of your hotel lobby:
Implement a data collection process when nodes break in . This way you can gather accurate middleman inside information from guests whose information may rich person been masked through OTA engagements . With this data, hostellers can anatomy solid relationships with nodes through individualized communication, from pre-arrival to mail service-continue.
Determine Your USP Your unique merchandising proposition (USP) is what volition get your micro hotel stand out from the competition . What can you offer that other hotels in the area cannot ? This could be anything from a focus on sustainability to oblation in-room massages or being pet-friendly or applied science-focused . Once you recognise your USP, ascertain it is reflected in every look of your hotel, from the décor to the creature comforts you declare oneself.
