“ Michael Fazio is the ultimate backside-the-scenes support man . Want two orchestra tickets to the Broadway musical theater that just won the Tony ? Call Fazio . How about an upgrade to first class on an overbooked all-night escape to Tokyo ? Call Fazio . Or a roomful of fresh hydrangeas―in wintertime ? That’s right . Call Fazio.”
In this article, we’ll share five leads to help you capture your guests’ attention (and travel dollars) . We’ll report how to check your past guests reserve with you and not another antecedently visited name and address . We’ll provide counsel on how to incentivize profitable direct engagements and maximise the revenue chance with every sale.
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Treating every client ilk a VIP makes positive, memorable experiences that make them need to return . Train your staff to act with a common sense of urgency for every asking . Mistakes and mischances are inevitable, but exit above and beyond can grow a negative situation into a positive one .
