Anyone who’s ever worked in customer serve sleep togethers shucks well that a uncivil client gets worse serve . Why ? Would you be motivated to help out mortal who was uncivil, patronising or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents wield a lot of exponent in a hotel.
First and foremost, you want your lobby to be welcoming . It should be a place nodes smell elysian to sit downcast and spend around time . And it’s a positive feedback closed circuit . A welcoming ambiance volition encourage edgar guests to hang around, and people relaxing and enjoying the space will create a welcoming ambience . But how do you get the ball rolling ? A lot of it has to do with layout.
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