I had a lot of fun researching this post, and even found a few great books about hotels, and the hospitality industry . Hope you enjoy them as much as I did!
I ’ve doomed weigh how many hotels I’ve stayed in . Hundreds, for certain, and on every continent leave out Antarctica . From beach-slope stamping grounds in St . Kitts to a noble-minded, soaring high-go up in Tokyo, to a castle-adjacent treehouse on the north slide of Scotland, I’ve stayed in some genuinely cover girl places . I’ve as well stayed at ramshackle dives in Vegas with rust-brown spigots and rugs so lean you could see the concrete underneath . The memory of the latter still makes me itch.
For example, if youre staying at a Las Vegas hotel, you might require to leave cassino french fries or an electronic one-armed bandit machine voucher as a tip for housework, but state gaming regulations prohibit housekeepers from accepting them . Further, some hotels rich person exacting no-play insurance policies for their staff, which lays housekeepers in a hard position when redeeming vouchers or cassino french-fried potatoes for johnny cash.
Treating every guest like a VIP creates positive, memorable haves that create them want to return . Train your staff to act with a horse sense of urgency for every asking . Mistakes and mishaps are inevitable, but expiration above and beyond can turn a negative situation into a positive one .
