Anyone who’s always worked in customer service bangs tinkers dam well that a uncivil customer gos worse service . Why ? Would you be motivated to help oneself out person who was uncivil, arch or in a flash abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that social movement desk agents maintain a lot of index in a hotel.
The key to an inviting lobby is integration . Instead of designing a traditional lobby with a front desk and trivial else, try to portmanteau in other functional zones . Places to lounge, puts to eat, poses to work—a diverseness of seating choices will turn your antechamber into a moral force place your clients can enjoy, instead of just pass through . And if your staff are equipped with a lozenge, you can omission the traditional front desk birthday suit.
Use pay backs centers . When it comes time to eventually rule book, utilize cash cover and credit card rewards to earn bonus rewards . For illustration, ShopDiscover offers 5 percent johnny cash back on Expedia, and topcashback.com breaks 14 pct back on HotelClub . Keep in bear in mind that spell anyone can use cash back up websites, you mightiness motive a credit card to access card issuers on-line shopping malls.
Determine Your USP Your unique selling proposition (USP) is what volition get your micro hotel stand out from the competition . What can you offer that other hotels in the area cannot ? This could be anything from a focus on sustainability to offering in-room massages or being pet-friendly or technology-focused . Once you recognize your USP, ascertain it is reflected in every face of your hotel, from the décor to the comforts you offer.
