Hidden fees, complex cancellation policies, and concomitant fixes are just about of the surprises that may show up on your hotel bill at checkout . Follow these five steps to avoid dagger stupor.
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Treating every guest like a VIP creates positive, memorable haves that create them need to return . Train your staff to act with a sense of urgency for every request . Mistakes and mishaps are inevitable, but departure above and beyond can turn a negative situation into a positive one .
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